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Coordinator, Implementation

ADP

C'est un Contract job à Montreal, QC publiée le janvier 7, 2022.

SCOPE: Responsible for assisting Sales Team with: Auditing SOX compliance, entering and assigning approved orders to Implementation Specialists. The Resource Coordinator must be well versed with audit processes ensuring all approved orders are complying, including required client information and signatories. Additional responsibilities include hosting training sessions for Sales associates and executives to ensure their understanding of all new processes and procedures related to the Sales Order Process.

KEY RESPONSIBILITIES:

  • Ensures all sales orders that are received via Sales Force (SFDC) are reviewed, validated, and entered into eOrder within established service level agreements. Making certain that critical client documentation and information is accurate and in compliance with Policies and Procedures before approving the order.
  • Assign funding, credit tier and debit date code information and if any discrepancies are witnessed escalate to the appropriate department for review. Also assigns company codes to orders ensuring due diligence is made that correct processing region is selected and company code is not active.
  • Work closely with the credit and tax dept to ensure documentation provided in order meets the SOX compliances set up by ADP. Ensures roll call on orders meets the guidelines as stated in the Sales Policy. Also ensures all invalid or replacement orders are removed from financial systems including Biztracker.
  • Promptly communicates with key stakeholders when rejecting an order; detailed notes are added to eOrder to ensure sales associate can clearly understand the reason and provide necessary information required for approval when order is re-submitted.
  • Responsible for balancing workload evenly between all IS’s considering all absences, offline tasks and orders already assigned. Ensures overall adherence to updating Estart, resource planning tool and SFDC with accurate start dates and backlog management.
  • Ensures all new COS clients are sent a Welcome Package containing pertinent documentation to make certain their setup runs smoothly, and stellar service is achieved. Coordinates new client setups with various departments and systems within established timelines.
  • Communicates with clients requesting spin off, ensuring all pertinent information is collected to facilitate a smooth implementation of new company code.
  • Schedules coaching sessions with sales team to ensure full understanding is achieved in what they require from the client and ensures that they understand why the document is needed and the importance of this document. Works closely with sales and implementation team to ensure documentation and information requirements are understood. As well identifies and tracks patterns of deficiencies and works with manager to make improvements
  • Contributes to improving internal processes/tools related to sales orders and their flow to implementation.
  • Demonstrates thorough knowledge of applicable ADP products, services and processes. Applies knowledge of product and service components and internal systems to client, individual, department, and organization goals.
  • Influences others through involvement in process and decision making. Builds and sustains relationships of trust and respect with clients and internal stakeholders.
  • Works under limited supervision, exercises independent judgment in setting priorities and workflow for self, making recommendations to ensure high quality service levels and solution adaptation. Must make quick decisions on resolving or prohibiting client issues. Optimizes the use of his/her own time, making certain that deadlines are met or exceeded.
  • Identifies and reports new business opportunities to appropriate ADP management.

NON- ESSENTIAL RESPONSIBILITIES:

  • Performs special projects as assigned.

SKILL / COMPETENCY REQUIREMENTS:

  • Service Orientation: Making internal customers and their needs a primary focus of one’s actions; developing and sustaining productive internal customer relationships; taking responsibility for internal customer satisfaction and loyalty.
  • Analysis: Identifying and understanding issues, problems, and opportunities; using effective approaches for developing appropriate solutions. Intermediate analytical reasoning skills.
  • Responsibility: Operating with commitment, effectiveness, and integrity; demonstrating capacity for effective action and accomplishment; assuming responsibility/accountability for successfully completing assignments or tasks.
  • Collaboration: Facilitating the achievement of team goals; identifying, developing, and using collaborative relationships to facilitate team and organizational goals. Must be able to work directly with clients and multiple internal departments.
  • Influence: Uses appropriate interpersonal styles and common methods to gain acceptance of ideas, plans, products, and services. Effectively explores alternatives to reach outcomes that gain the support and acceptance of all parties.
  • Professional/Technical Knowledge: Having achieved a satisfactory level of professional/technical knowledge and/or skill in position related areas; keeping up with current developments and trends in areas of expertise.
  • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
  • Bilinguism French and English

 

EDUCATION and/or EXPERIENCE:

  • 2 years post-secondary education or equivalent in experience. Communication, organizational and general business training or equivalent preferred. Technical training or equivalent in related technologies and/or systems implementations. Possesses strong working knowledge of ADP tools and systems (such as e-order, e-start, biz tracker, salesforce.com, mainframe, footprints, complexity matrix, etc.)
  • A history of successful performance in the following operational, implementation or service positions:
  • Previous Order Entry, SOA or IS order assignment experience desired

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.