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Lastman’s Bad Boy: Senior Account Manager

Lastman's Bad Boy

C'est un Contract job à Montreal, QC publiée le février 22, 2021.

Account Manager (Builder Division) Department: Purchasing Reports to: Director of Business Development & President One of Ontario’s finest and most highly successful retail chains with 12 locations, Lastman’s Bad Boy is the one-stop-shop for all your household needs; furniture, mattresses, appliances and electronics.

We are famous for our Solid Gold promise: lowest prices, best service,integrity and commitment.

Originally founded in 1955 by Mel Lastman and reborn in 1991 by his son Blayne Lastman, the name and commitment of the organization to the community has remained unparalleled.

At Bad Boy, everyone counts, and we are as dedicated to our employees as we are to our customersLastman’s Bad is currently seeking an ambitious and accountable Account Manager for our growing Builder Division.

This role will be based out of our Head Office (500 Fenmar Drive), with travel to client sites on a regular basis.

Purpose: As one of two Account Managers in the team, you will be responsible for managing assigned builder accounts as well as acquiring new builder contracts.

You will manage all aspects of service to the builder accounts (i.E receiving products, scheduling deliveries, tracking upgrades, organizing installations, post-delivery service issues, etc).

You will be operating as the lead point of contact for any and all matters specific to your accounts and will need to collaborate with various teams to ensure client satisfaction and engagement with Bad Boy products and services in the long-run.Job Responsibilities: The first point of contact for builder clients; prepare and manage current contracts; Assemble quotes, validity dates, and prices for new projects with current clients; Managing all aspects of service to the builder accounts including, but not limited to providing specs, receiving products, scheduling deliveries, tracking upgrades, organizing installations, post-delivery service issues; Tracking and reporting of inventory for builder related accounts; receiving all products related to assigned accounts; Securing upgrades for clients, where applicable; Ensure the timely and successful delivery of products according to customer needs and objectives; Service current clients by addressing and resolving any service or delivery issues; Develop and maintain lasting relationships within assigned accounts; improve client utilization and product adoption rates; Acquiring net new business from current and prospective clients; Partake in negotiation discussions; Liaise between internal teams (Drivers, Delivery department, warehouse) to improve and oversee the clients’ experience; Collaborating with on-site personnel to ensure delivery and service accuracy; Any other responsibilities assigned to you by Senior Management, as business needs dictate.

Required Skills: Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent communications skills – both in verbal and written correspondenceAbility to conduct oneself professionally when interacting with internal and external members of the organizationExcellent listening, negotiation, and presentation abilities Strong problem identification and problem resolution skillsStrong customer service skillsHigh organization skills, the ability to manage multiple deadlinesAbility to maintain the confidentiality of sensitive information at all times, high level of integrityIntermediate proficiency in Microsoft Office (Word, Excel, PowerPoint) Must have access to a vehicle (10-20% travel to client sites or meetings)Qualifications: 2 years of corporate sales experience Previous experience as an Account Executive or in a similar capacity with managing client relationships is considered an assetàPost-Secondary education or equivalent experience.Benefits: Long term professional career growthEffective training and development programsFantastic employee product purchase programFun & Friendly workplaceEmployee recognition eventsMedical, dental and vision careLife insurance If you are ready and want to contribute to the success of the organization through customer satisfaction, then this may be the role for you We thank all candidates for their resumes, however only those meeting our required criteria will be contacted for an interview.APPLY NOW